Key Factors Influencing Learning Management System (LMS) Satisfaction Among Maritime Students: Insights from the Diploma Nautical Studies and Diploma Marine Engineering Programs

Abstract

This study investigates student satisfaction with the Learning Management System (LMS) at the Akademi Laut Malaysia (ALAM), focusing on students enrolled in the Diploma Nautical Studies (DNS) and Diploma Marine Engineering (DME) programs. A quantitative research approach was employed, utilizing a structured questionnaire to collect data from 86 participants. The study analyses 
key factors influencing LMS satisfaction, including system content, instructional clarity, engagement, interaction, and perceived learning performance. Results indicate that while both DNS and DME students exhibit a generally positive level of satisfaction, DNS students report slightly higher mean satisfaction scores. Although the differences in satisfaction between the two groups were not 
statistically significant, the findings suggest variations in how the LMS meets the specific needs of each program. The study highlights the importance of optimizing LMS features to enhance student engagement and academic performance, particularly for DME students. Recommendations include improving content organization, engagement tools, and instructional materials to foster a more 
supportive learning environment.